Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return:

The item must be unworn, unused, and in the same condition in which you received it.
All original tags must still be attached.
The item must be returned in its original packaging when applicable.
You must provide your order number, receipt, or other proof of purchase.

Items that show signs of wear, washing, damage caused after delivery, or alteration may not be accepted.

How to Start a Return

Before sending anything back, please contact us at silver.lined.visons@gmail.com with:

Your name
Order number
Item(s) you would like to return
Reason for the return
Photos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide instructions on how to complete the return.

Do not send products back without first receiving return authorization from us. Unauthorized returns may not be accepted.

Return Shipping

If the return is due to an incorrect, defective, or damaged item caused by us or our fulfillment partner, we will cover the appropriate return or replacement costs.

For returns based on customer preference, sizing, or a change of mind, return shipping costs may be the customer's responsibility unless otherwise stated.

Original shipping charges are generally non-refundable unless the order arrived damaged, defective, incorrect, or otherwise qualifies for reimbursement.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at silver.lined.visons@gmail.com.

Please include your order number and clear photos showing the issue so we can evaluate the problem and make it right.

Non-Returnable Items

The following items may not be eligible for return:

Personalized or custom-made products
Items that have been worn, washed, altered, or damaged after delivery
Items returned without their original tags
Gift cards
Final-sale items clearly identified as final sale at the time of purchase

Please contact us if you are unsure whether your item qualifies for a return.

Sale Items

Unless an item is specifically marked Final Sale, sale or promotional items may still be eligible for return under the conditions listed in this policy.

Items marked Final Sale cannot be returned or exchanged except where required by law or when the item arrives defective, damaged, or incorrect.

Exchanges

The fastest way to receive a different size, color, or product is to request a return for your original item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at silver.lined.visons@gmail.com.

European Union Customers

If your order is being shipped into the European Union, you may have the right to cancel or return your purchase within 14 days of receiving it without providing a reason, subject to applicable consumer protection laws.

Returned merchandise must generally be unworn, unused, with tags attached, and in its original condition and packaging. Proof of purchase may also be required.