Shipping policy

Shipping Policy

At Silver Lined Visions, we work with third-party production, fulfillment, and shipping partners to prepare and deliver customer orders.

Because orders may be produced and shipped by outside fulfillment partners, processing times, carrier selection, tracking updates, fulfillment locations, and delivery times may vary.

Silver Lined Visions remains your point of contact for questions regarding your order.

Order Processing & Production

Many of our products are made or customized after an order is placed.

Most orders require approximately 3–7 business days for production before shipment.

Production time is separate from shipping time and begins after your order has been successfully placed and payment has been confirmed.

During holidays, high-volume periods, product launches, or other unforeseen circumstances, production may take longer.

U.S. Shipping

For orders shipped within the United States, delivery generally takes approximately 3–7 business days after production is complete.

Some products may be fulfilled from different facilities depending on product availability, inventory, destination, and fulfillment requirements.

Delivery estimates are not guaranteed.

International Shipping

Silver Lined Visions may ship to eligible international destinations.

International delivery times vary depending on the destination, fulfillment location, carrier, customs processing, and shipping method.

International transit may take approximately 5–30 business days after production.

Certain countries or regions may be unavailable due to carrier restrictions, international regulations, or other circumstances outside our control.

Production Time vs. Shipping Time

Production time and shipping time are separate.

For example, if an order requires 3–7 business days for production, the estimated shipping timeframe begins only after production is complete and the package has been transferred to the shipping carrier.

Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow time for tracking information to update after the carrier receives your package.

Tracking information is provided by the carrier and may occasionally be delayed or temporarily unavailable.

Shipping Costs

Shipping costs may vary depending on factors including:

Delivery destination
Package weight
Number of items ordered
Product type
Shipping method
Fulfillment location

Applicable shipping charges will be displayed during checkout.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping information, contact silver.lined.visons@gmail.com as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered production or has been shipped.

If an order is returned, delayed, or undeliverable due to incorrect or incomplete information provided by the customer, additional shipping charges may apply.

Order Changes & Cancellations

Changes or cancellations may only be possible before an order enters production or fulfillment.

Because many of our products are made to order and handled by third-party fulfillment partners, we cannot guarantee modifications or cancellations after production has started.

Contact silver.lined.visons@gmail.com as soon as possible if you need assistance with an order.

Delivery Delays

Estimated production and delivery times are not guarantees.

Orders may be delayed due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Holidays
Customs processing
Transportation disruptions
High order or shipping volume
Incorrect shipping information
Government restrictions
International shipping restrictions
Delays experienced by fulfillment partners

Silver Lined Visions is not responsible for delays caused by shipping carriers, customs authorities, fulfillment partners, or other circumstances outside our reasonable control.

We will still assist customers when possible with questions or concerns regarding delayed orders.

Lost Packages

If your tracking information shows that your package has not been delivered and appears to be lost in transit, contact silver.lined.visons@gmail.com as soon as possible.

We may work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate resolution.

Claims regarding potentially lost packages should be reported promptly after the estimated delivery date.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with other members of your household.
Check with neighbors or building management when applicable.
Contact the shipping carrier for additional delivery information.

Carrier tracking may occasionally show an order as delivered shortly before the package physically arrives.

If you are still unable to locate your package after checking with the carrier, contact silver.lined.visons@gmail.com and we will review the situation.

Customs, Duties & Taxes

For international orders, customs requirements vary by destination.

Customs duties, import taxes, or other fees may be charged by local authorities.

These charges are determined by the destination country and are outside the control of Silver Lined Visions and our fulfillment partners.

Customers are responsible for any applicable customs duties, import taxes, or similar charges unless otherwise stated at checkout.

Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, contact silver.lined.visons@gmail.com as soon as possible.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging when applicable

We will review the issue and work with our fulfillment partner when necessary to determine the appropriate resolution in accordance with our Return & Refund Policy.

Third-Party Fulfillment

Silver Lined Visions uses third-party production, fulfillment, and shipping partners to help manufacture, package, and deliver orders.

These partners may select shipping carriers, fulfillment facilities, and shipping routes based on product availability, order destination, and operational requirements.

While fulfillment is handled by third parties, Silver Lined Visions remains your primary point of contact for customer service and order-related questions.